Refund Policy
Last updated: August 31, 2026
Subscriptions
Subscription payments are non-refundable once the billing period has begun. You may cancel your subscription at any time, and you will retain access until the end of the current billing period. No partial refunds are issued for unused time within a billing cycle.
Strategy Performance — No Refunds
We do not issue refunds based on strategy performance, unmet profit expectations, or trading losses. Our strategies are research tools, not guaranteed profit generators. By subscribing to or purchasing access to any strategy, you acknowledge that past performance does not guarantee future results and that losses are a normal part of trading.
Custom Strategy Development (Build My Strategy)
Custom strategy development follows a milestone-based payment structure: 50% advance payment to begin development and 50% upon delivery. The following refund conditions apply:
When We Do Refund
Full or partial refunds are issued if: (1) we are unable to fulfill the client's original specifications due to technical limitations on our end, (2) there are confirmed technical defects or bugs in the delivered code that we cannot resolve within a reasonable timeframe, or (3) the project has not yet started and no development work has been performed. In these cases, we will refund the advance payment in full.
When We Do Not Refund
No refunds are issued if: (1) the client changes their strategy requirements, conditions, or specifications after the advance is paid and development has started, (2) the client changes their mind about the project after development has begun, (3) the delivered strategy does not generate expected profits — strategy profitability depends on market conditions and is not guaranteed, or (4) the client's funded trading platform rejects the strategy due to rule changes made after development began.
Technical Issues
If you experience technical issues with a delivered strategy (bugs, execution errors, or platform incompatibility that existed at the time of delivery), report them within 14 days of delivery. We will fix confirmed technical issues at no additional cost. If the issues cannot be resolved, a partial or full refund will be considered on a case-by-case basis.
How to Request a Refund
To request a refund, contact us at hello@nhuga.com with your order details and reason for the request. We will review all refund requests within 7 business days and respond with our decision. Approved refunds are processed within 14 business days to the original payment method.
If you have questions about this policy, contact us at hello@nhuga.com